Help centre
Answers about access, lessons, downloads and the features in your member area.
01I confirmed my email. Why is access still pending?
Email confirmation and membership approval are separate steps. Sign in to the member area to see your status. If approval is pending, wait for the team's review; confirming the email alone does not unlock lessons or tools.
02How do I recover my password?
Use Forgot password on the login page and enter your registered email. Check your inbox and spam folder, then follow the reset link. Do not send your password or verification codes through support, Telegram or Instagram.
03How do I review or report a broker?
Open the broker's profile and find Reviews. Sign in with an approved account and describe your experience. Complaints require supporting screenshots. Submissions enter moderation before publication; evidence and private conversations are not posted in the public review.
04How do I request cashback?
In your member area, open Cashback, choose your broker and use the button to start a private conversation. The team will explain eligibility and next steps. Submitting an interest request does not automatically link an account or confirm a payment.
05Why are signals or analyses locked?
They have separate permissions. The Signals page shows your personal Telegram invitation only after individual approval. Analyses require the corresponding access permission. A free approved account does not automatically grant either; contact support to check your eligibility.
06Where can I talk to support?
Sign in and open Support in your member area to start a private conversation. An administrator-closed conversation cannot be reopened by the member; start a new one if you need further help. Without an account, use the public Contact page.
07Is Free Community really free? Do I need to sign up?
Yes. Lessons, indicators and robots require free registration, email verification and EssFX approval. No credit card is required.
08I am new to Forex. Where should I start?
Start with the first course module and follow the lessons in order. It introduces the basics before moving on to analysis, risk management and trading plans.
09Is my lesson progress saved?
Your completed lessons and last visited lesson are saved in this browser. Clearing browser data or switching devices may mean your progress is no longer available.
10Will an MT4 tool also work on MT5?
Do not assume it will. Check the platform shown on the tool page and download the corresponding version. Compatibility depends on the file and the platform.
11How do I download an indicator or robot?
Register, verify your email and wait for approval. Then log in and choose a tool from the catalogue. Check its platform before downloading.
12Can I study on my phone?
Yes. The lessons can be read in your phone browser. Installing and running trading tools depends on the requirements of each tool and platform.
13Do I need to open an account with a specific broker?
No. Access to the lessons and catalog does not require a broker account. Using a tool in your trading platform depends on its technical compatibility.
14Do the course and tools guarantee profits?
No. The content is educational, and indicators or robots do not guarantee results. Learning a method or using a tool does not eliminate trading risk.
Still have a question?
Talk to the EssFX team about access, information corrections or partnerships.